Framing The Problem
Design Research
Team
Objective
Solution
User Research - Ethan Montague
UX - Salil Ghimire
UI - Isaias Perez
research and design scheduling software that solves a real work business problem for your chosen customer.
We aim to make car maintenance transparent and stress-free through clear communication and real-time updates that build trust between mechanics and clients.
January 2025 - May 2025
view casestudy
AUTO GO-GO
Burgundy
HEX:#780116
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K:
Project Overview
How Might We?
Our Job To Do
How might we design a user friendly experience for all users with technical and simplified elements?
We aim to make car maintenance clear and seamless through easy scheduling and real-time updates that keep customers informed every step of the way
Fire Engine Red
HEX:#C32F27
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M:
Y:
K:
Lavender Blush
HEX:#EEE5E9
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K:
White
HEX:#FFFFFF
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K:
UX / UI
Mobile Apps 2 Main Selection
Customer Service Flow
Navigate through the mobile application as the customer and experience the experience as the provider of the application
Mechanic Portal Flow
Navigate through the mobile application as the mechanic and experience the experience as the service of the application
Still Under Development...
Our objective is to create a transparent approach to car maintenance by facilitating stress-free scheduling and informative status reports that keep the customer included. The result is trust and honesty between mechanics and clients. Mechanics can schedule and report status in a quick, time-efficient manner, and clients will never feel left in the dark.
We examine how communication barriers, particularly front-desk intermediaries, create disconnects between mechanics and clients, leaving customers uninformed about their vehicle’s service
about 14% of U.S. automotive service technicians and mechanics are self-employed
the average U.S. vehicle owner takes their car in for service or maintenance about 2.5 times per year
We focused on creating a service that lets clients easily book mobile mechanics, improving communication, reducing wait times, and solving many common issues in the process.
ANTON SC Font
Primary Typeface
Encode Sans
SIMPLE and EFFECTIVE
Body Copy
SIMPLE and EFFECTIVE
ANTON SC Font
Primary Typeface
Encode Sans
SIMPLE and EFFECTIVE
Body Copy
SIMPLE and EFFECTIVE
“SIMPLE and EFFECTIVE”
Black Red
HEX:#220006
C:
M:
Y:
K:
Project Overview
Framing The Problem
Design Research
Team
Objective
Solution
Our objective is to create a transparent approach to car maintenance by facilitating stress-free scheduling and informative status reports that keep the customer included. The result is trust and honesty between mechanics and clients. Mechanics can schedule and report status in a quick, time-efficient manner, and clients will never feel left in the dark.
User Research - Ethan Montague
UX - Salil Ghimire
UI - Isaias Perez
research and design scheduling software that solves a real work business problem for your chosen customer.
We aim to make car maintenance transparent and stress-free through clear communication and real-time updates that build trust between mechanics and clients.
January 2025 - May 2025
view casestudy
UX / UI
Mobile Apps 2 Main Selection
Still Under Development...
Customer Service Flow
Navigate through the mobile application as the customer and experience the experience as the provider of the application
Navigate through the mobile application as the mechanic and experience the experience as the service of the application
Mechanic Portal Flow
AUTO GO-GO
How Might We?
Our Job To Do
How might we design a user friendly experience for all users with technical and simplified elements?
We aim to make car maintenance clear and seamless through easy scheduling and real-time updates that keep customers informed every step of the way
We focused on creating a service that lets clients easily book mobile mechanics, improving communication, reducing wait times, and solving many common issues in the process.
We examine how communication barriers, particularly front-desk intermediaries, create disconnects between mechanics and clients, leaving customers uninformed about their vehicle’s service
about 14% of U.S. automotive service technicians and mechanics are self-employed
the average U.S. vehicle owner takes their car in for service or maintenance about 2.5 times per year
“SIMPLE and EFFECTIVE”
ANTON SC Font
Encode Sans
SIMPLE and EFFECTIVE
SIMPLE and EFFECTIVE
Primary Typeface
Body Copy
Black Red
HEX:#220006
C:
M:
Y:
K:
Burgundy
HEX:#780116
C:
M:
Y:
K:
Fire Engine Red
HEX:#C32F27
C:
M:
Y:
K:
Lavender Blush
HEX:#EEE5E9
C:
M:
Y:
K:
White
HEX:#FFFFFF
C:
M:
Y:
K:
ANTON SC Font
Primary Typeface
Encode Sans
Still Under Development...
Customer Service Flow
SIMPLE and EFFECTIVE
SIMPLE and EFFECTIVE
Body Copy
ANTON SC Font
Primary Typeface
Encode Sans
Still Under Development...
Customer Service Flow
SIMPLE and EFFECTIVE
SIMPLE and EFFECTIVE
Body Copy
Design Research
Team
Objective
Solution
User Research - Ethan Montague
UX - Salil Ghimire
UI - Isaias Perez
We aim to make car maintenance transparent and stress-free through clear communication and real-time updates that build trust between mechanics and clients.
January 2025 - May 2025
AUTO GO-GO
How Might We?
Our Job To Do
Lavender Blush
HEX:#EEE5E9
C:
M:
Y:
K:
White
HEX:#FFFFFF
C:
M:
Y:
K:
We examine how communication barriers, particularly front-desk intermediaries, create disconnects between mechanics and clients, leaving customers uninformed about their vehicle’s service
about 14% of U.S. automotive service technicians and mechanics are self-employed
the average U.S. vehicle owner takes their car in for service or maintenance about 2.5 times per year
We focused on creating a service that lets clients easily book mobile mechanics, improving communication, reducing wait times, and solving many common issues in the process.
Project Overview
Our objective is to create a transparent approach to car maintenance by facilitating stress-free scheduling and informative status reports that keep the customer included. The result is trust and honesty between mechanics and clients. Mechanics can schedule and report status in a quick, time-efficient manner, and clients will never feel left in the dark.
view casestudy
research and design scheduling software that solves a real work business problem for your chosen customer.
How might we design a user friendly experience for all users with technical and simplified elements?
We aim to make car maintenance clear and seamless through easy scheduling and real-time updates that keep customers informed every step of the way
Framing The Problem
“SIMPLE and EFFECTIVE”
Fire Engine Red
HEX:#C32F27
C:
M:
Y:
K:
Burgundy
HEX:#780116
C:
M:
Y:
K:
Lavender Blush
HEX:#EEE5E9
C:
M:
Y:
K:
Black Red
HEX:#220006
C:
M:
Y:
K:
UX / UI
Mobile Apps 2 Main Selection
Mechanic Portal Flow
Navigate through the mobile application as the mechanic and experience the experience as the service of the application
Navigate through the mobile application as the customer and experience the experience as the provider of the application